Check-in
Check-out
Children and beds
Parking
Pets AllowedDoes this room have a balcony?
Yes, this room has balcony.
Do you have a room with a kitchen? which room is it? Thanks
Good morning, thank you for contacting us. We don't have rooms with kitchen. We only have regular rooms and suites (Larger). Please let us know if we can help you with anything else, have a nice day.
Is there free parking?
Yes we have frees parking upon availability
Hello, do you have rooms with two queen size beds? How far is it to the beach were we coukd rend à lounge chair and umbrella.
¡Hello! The rooms with 2 beds are premium type but they are subject to availability, if you book a premium room it may have one or two beds. As hotel guests you have free access to the "martina" beach club located 3 blocks away from the hotel.
is wi-fi stable and realiable? I'm going to be working from the property.
also, is there any desk/table in the rooms?
thank you!
Of course, if our internet is high speed, we even have several guests whose reason for travel is for work, so you won't have any problems. The desks are found in some rooms of the PREMIUM category but they are not assured at the time of booking.
Buenas noches, quisiera reservar, pero antes quisiera saber si ofrecen traslado del aeropuerto al hotel? Muchas gracias !
Así es, contamos con la opción de transportación privada con un cargo adicional.
Hi team, we saw there is also a free entrance to the Kool Beach Club included.As we checked, it says it is permanently closed.Is there an alternative?
Hello we have free entrance tickets for Martina's beach club an amazing place as well .
Hi! Does the hotel have the required PCR testing to fly back to the US? Let me know. Thanks so much!
Hello, Yes we provide the service with a private laboratory.
emotional support dog ok
Hi. We know how important emotinal support is and we love that people have a special friend. In the mean time we are not pet friendly. Theres people who look a place with no pets and we respect that as well thanks for all your understanding.
Hi. Do you have room on high floors as I would prefer this. I’m travelling alone. I would feel more secure if wasn’t on the ground floor. Thank you.
the assignment is according to availability but we will do everything possible.
do the rooms offer streaming services like netflix?
Yes, every room has a Smart TV.
Do you have double bed rooms?
yes, we have rooms premium with 2 beds queen size.
Is there a refrigerator in the bedroom?
Yes there is refrigerator in the rooms.
Hi, is there maybe a safe deposit box and minibar? Thanks
Hello; Our premium suite have a minibar and safebox thnak sfor looking for your stay with us
Hi there, can you please let us know if there is still beach club access included in the booking - and what this gives us access to? Thanks!
yes we still have an agreemen and included just he entrance
Hi, I want to make a reservation for 14 night room with balcony, but i travel with my little cat, is there a problem? I read you are pet friendly.
Hi, unfortunately the hotel is not pet friendly, we're sorry for the inconvenience.
Is there a shuttle service from/to Cancun Airport,if so,how much?
Is there a PCR testing at the hotel,and how much? Thank you!
The Price from the airport to the hotel is $1,400 pesos (Mxn), the transportation is private and this is the price for 1-4 people, round trip is $2,400 pesos (Mxn). and the price for the pcr is 90 dollars and they can do it directly at the hotel
Does the Deluxe Room have a desk?
No, the deluxe rooms are the smallest! That's why they have a small bureau when you enter the room.
Are the balconies facing the ocean
No, pero estamos en una zona cerca de la 5ta Avenida y de la playa.
My husband and I are currently living at Studio One. We are Looking to rent long term (12 months),is the administration DOG friendly?
Good morning, unfurtunately We are not pet friendly, its Adults only. Regards.
Which room type has a hammock?
no rooms with hammock
7.9 / 10 
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Anh
"Overall, my stay was pleasant, with some areas for improvement."
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Gloriana
"The people serving at the breakfast room are amazing, kind and really polite."
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Daan
"Perfect location in Playa del Carmen"
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Silviu
"Great value for money and location + very friendly staff. Rooftop pools are amazing."
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Joanna
"Fabulous"
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Renan
"Very good"
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Manca
"Very good"
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Shamshiri
"it was a nice and peaceful stay. there’s a rooftop pool and rooftop sitting area that have a view of the ocean and the c"
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Louie
"Fabulous"
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Anneli
"A good value for the money"
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Theresa
"Excellent."
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Dave
"Fabulous"
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Stewart
"Very good"
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Yuri
"Very good"
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Sandro
"Nice stay and recommended"
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Sebastian
"Great nice place."
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Danielle
"I highly recommend this hotel"
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Paula
"not bad"
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Assaf
"Very good"
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Kenneth
"Nice hotel nearby some nice parts of PDC beach"
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Mauricio
"Fabulous"